1. Who We Are

FlipFit ("we," "us," or "our") operates flipfit.store. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, purchase products, or contact us.

2. What Data We Collect

We collect the following personal data:

• Name and contact details — email, phone number, shipping/billing address
• Payment information — processed securely by our payment providers (PayPal, Scalapay, Klarna). We do not store your full card details.
• Order history — products purchased, dates, amounts
• Device and usage data — IP address, browser type, cookies, pages visited
• Marketing preferences — email subscription status

3. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Send order confirmations and shipping updates
• Handle returns, refunds, and customer support
• Send marketing emails (only if you subscribed — you can unsubscribe anytime)
• Improve our website and detect fraud

4. Legal Basis (GDPR)

Under GDPR, we process your data based on: contract performance (to fulfill your order), legal obligation (tax/accounting), legitimate interest (fraud prevention), and consent (marketing emails — you can withdraw consent anytime).

5. Who We Share Data With

We only share data with trusted service providers:

• Shopify — our e-commerce platform
• Payment providers — PayPal, Scalapay, Klarna
• Shipping carriers — to deliver your order
• Analytics — Google Analytics (anonymized data)

We never sell your personal data to third parties.

6. Cookies

We use cookies to keep your cart saved, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights (GDPR)

You have the right to:

• Access — request a copy of your data
• Correction — fix inaccurate information
• Deletion — request we delete your data
• Portability — receive your data in a standard format
• Objection — stop marketing emails
• Restriction — limit how we use your data

To exercise these rights, email us at flipfit.store.it@gmail.com.

8. Data Retention

We keep your data for as long as necessary: order data for 10 years (Italian tax law), marketing data until you unsubscribe, and website analytics for 26 months.

9. Security

We use SSL encryption, secure payment processing, and limited access to personal data. While we take all reasonable steps to protect your data, no online system is 100% secure.

10. Contact Us

For privacy questions or data requests:

📧 flipfit.store.it@gmail.com
📱 +39 353 395 5038